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In a world obsessed with expertise and credentials, it's easy to overlook the transformative power of a "beginner's mind." Shankar Vedantam, the host of Hidden Brain, beautifully encapsulates this dilemma: while expertise without experimentation breeds predictability, experimentation without expertise can border on recklessness. But when these two combine? That’s where magic happens.

Humility And The Beginner's Mind

October 2023
posts Mastery Culture Leadership Knowledge Leverage

In a world obsessed with expertise and credentials, it's easy to overlook the transformative power of a "beginner's mind." Shankar Vedantam, the host of Hidden Brain, beautifully encapsulates this dilemma: while expertise without experimentation breeds predictability, experimentation without expertise can border on recklessness. But when these two combine? That’s where magic happens.
Humility And The Beginner's Mind Info →

In a data-driven world, it's perplexing to find that some businesses still navigate the competitive landscape with fragmented customer data. It's akin to plotting a cross-country journey with a tattered map: you might reach your destination, but not without unnecessary detours and delays. In this post, we delve into the pitfalls of fragmented data, exploring how misalignment, squandered resources, and eroded trust can do more harm than your organization might realize.

3 Reasons Why Fragmented Customer Data is Worse Than No Data at All

November 2023
posts Data Fragmentation Knowledge Leverage Customer Insight

In a data-driven world, it's perplexing to find that some businesses still navigate the competitive landscape with fragmented customer data. It's akin to plotting a cross-country journey with a tattered map: you might reach your destination, but not without unnecessary detours and delays. In this post, we delve into the pitfalls of fragmented data, exploring how misalignment, squandered resources, and eroded trust can do more harm than your organization might realize.
3 Reasons Why Fragmented Customer Data is Worse Than No Data at All Info →

Exploring the essential balance of humility and confidence needed in the world of innovation and design strategy. Drawing from a conversation with a Fortune 50 company's experience strategist, this post delves into the concept of being 'comfortable with the discomfort' – a crucial mindset for tackling complex, 'sticky' problems. Embracing both the unknown and one's ability to learn and adapt is key to transforming from a questioning student to a confident strategist. This post is a must-read for anyone looking to thrive in challenging professional landscapes, demonstrating that the true art of strategy lies in balancing knowledge with the eagerness to discover.

Comfort In The Discomfort

November 2023
posts Mastery Culture Leadership Knowledge Leverage

Exploring the essential balance of humility and confidence needed in the world of innovation and design strategy. Drawing from a conversation with a Fortune 50 company's experience strategist, this post delves into the concept of being 'comfortable with the discomfort' – a crucial mindset for tackling complex, 'sticky' problems. Embracing both the unknown and one's ability to learn and adapt is key to transforming from a questioning student to a confident strategist. This post is a must-read for anyone looking to thrive in challenging professional landscapes, demonstrating that the true art of strategy lies in balancing knowledge with the eagerness to discover.
Comfort In The Discomfort Info →

On International Women’s Entrepreneurship Day, Allison reflects on co-founding Rutabaga. After a decade in diverse organizations, she saw how existing product delivery tools enforced silos, caused inefficiencies, and led to burnout. These tools lacked smooth integration, often leading to frustration and all-nighters. Her passion lies in translating research insights into empathetic user understanding, but the tooling challenges were overwhelming. That's why Rutabaga was born. It's a platform designed to seamlessly field research, analyze data, and leverage knowledge, facilitating the creation of impactful products.

My Story (In Celebration of International Women's Entrepreneurship Day)

November 2023
posts Entrepreneurship Leadership Customer Experience Product Development

On International Women’s Entrepreneurship Day, Allison reflects on co-founding Rutabaga. After a decade in diverse organizations, she saw how existing product delivery tools enforced silos, caused inefficiencies, and led to burnout. These tools lacked smooth integration, often leading to frustration and all-nighters. Her passion lies in translating research insights into empathetic user understanding, but the tooling challenges were overwhelming. That's why Rutabaga was born. It's a platform designed to seamlessly field research, analyze data, and leverage knowledge, facilitating the creation of impactful products.
My Story (In Celebration of International Women's Entrepreneurship Day) Info →

Tired of the relentless Black Friday hype? It's not just you. This once one-day shopping spree has morphed into a confusing, drawn-out affair. Originating in the 1950s US, Black Friday's global spread seemed like a win for deal-seeking shoppers. However, it's now more about boosting retail profits over an extended period. This shift dilutes its original purpose of adding value to customer experiences. Instead, it leaves many shoppers disappointed, erodes trust with misleading 'discounts', and fails to foster customer loyalty. Amidst financial strains, customers are scrutinizing deals more closely, and some are opting for Buy Nothing Days or #OptOutside movements. It's time for businesses to refocus on genuine customer relationships and experiences, moving away from revenue-driven tactics to truly enrich the holiday season.

Black Friday and the Failed Customer Experience

November 2023
posts Customer Experience

Tired of the relentless Black Friday hype? It's not just you. This once one-day shopping spree has morphed into a confusing, drawn-out affair. Originating in the 1950s US, Black Friday's global spread seemed like a win for deal-seeking shoppers. However, it's now more about boosting retail profits over an extended period. This shift dilutes its original purpose of adding value to customer experiences. Instead, it leaves many shoppers disappointed, erodes trust with misleading 'discounts', and fails to foster customer loyalty. Amidst financial strains, customers are scrutinizing deals more closely, and some are opting for Buy Nothing Days or #OptOutside movements. It's time for businesses to refocus on genuine customer relationships and experiences, moving away from revenue-driven tactics to truly enrich the holiday season.
Black Friday and the Failed Customer Experience Info →

Dwayne discusses his journey of entrepreneurship, explored through a lens of mastery and gratitude. Founding Rutabaga, the he faces the challenge of sprinting a marathon, learning to wear multiple hats, and navigating the fundraising rollercoaster. Each day brings growth, resilience, and a deep appreciation for the fulfilling, albeit exhausting, work of building a meaningful business. This blend of skill mastery and thankfulness defines his entrepreneurial path.

Day in the Life of a Founder: A Journey of Mastery and Gratitude

November 2023
posts Mastery Culture Leadership Entrepreneurship Gratitude

Dwayne discusses his journey of entrepreneurship, explored through a lens of mastery and gratitude. Founding Rutabaga, the he faces the challenge of sprinting a marathon, learning to wear multiple hats, and navigating the fundraising rollercoaster. Each day brings growth, resilience, and a deep appreciation for the fulfilling, albeit exhausting, work of building a meaningful business. This blend of skill mastery and thankfulness defines his entrepreneurial path.
Day in the Life of a Founder: A Journey of Mastery and Gratitude Info →